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    • 03/01/17
    • Health
    • Technology
    • Connected Consumer
    • Global
    • English

    Mobile health: What you need to know to keep up with evolving consumer needs

    Google launched its much anticipated Android Wearable 2.0 watch platform earlier this month, with improved fitness tracking a focal point.  The move follows a similar push from Apple last fall when the smartwatch leader made health and fitness front and center for its latest wrist wearables.

    This focus on health makes a great deal of sense for smartwatch marketers, as mobile health is an area of burgeoning consumer interest and immense market opportunities. According to data from GfK Consumer Life,  about three in ten Americans (29%) today monitor their health and fitness using an online or mobile app or through a fitness band, clip or smartwatch. And nearly half (46%) of those who don’t are interested in future adoption. Health tracking and monitoring is by far the top activity, not only for fitness trackers but for smartwatches in general, and it’s the only feature that truly sets smartwatches apart from smartphones in the consumer’s mind – at least for now.

    While the demand for mobile health solutions is gathering steam, consumer needs are also evolving. Our research reveals opportunity areas that point to the future direction of mobile health.

    Gamify to motivate

    While consumers recognize the importance of maintaining a healthy lifestyle, many struggle to follow through with action. The persistent, wide gap between health attitudes and behaviors signals the need for products that help consumers stay motivated and make behavioral change more attainable.

    For many, digital health is seen as the clear solution for motivation. Indeed, motivating oneself to exercise and eat healthy is a top reason why Americans use digital health solutions today. It’s an even more compelling driver for future adoption.

    While tracking progress itself can help motivate behaviors, opportunities go well beyond basic quantification. The sensational success of Pokémon Go as an accidental fitness facilitator last summer is a testament to the power of gamification. The likes of Apple and Fitbit are also betting on gamification in the form of competition with friends, families and other users to encourage engagement.

    Move beyond quantification to personalized coaching

    Data without insights has limited benefits. People who used to track their health and fitness but no longer do so tend to cite ‘not knowing what to do with the information collected’ as a reason for diminished interest. Ultimately, quantification should be the means, not the end result of health solutions.

    As mobile health matures, we can expect consumer demand to move beyond self-quantifying for actionable insights and real-time, personalized coaching to accomplish real results. Already, over a quarter of Leading Edge Consumers[1] (vs. 16% of all adults) have received customized, data-based advice about their physical or mental health online, via an app or wearable devices in the past month.

    Data accuracy and privacy present challenges and opportunities

    The accuracy of Fitbit was questioned last spring in a public way when the company faced a class-action lawsuit. The accusation perhaps didn’t come across as a shocker to many consumers. Almost four in ten Americans admit they are skeptical about the data accuracy of health trackers and other wearables, according to a recent GfK Consumer Life survey.

    Data privacy is another area of heightened consumer concerns and a major barrier to the adoption of digital tracking solutions. The expectations for data accuracy and security will only rise as mobile health becomes more integrated with healthcare. While these concerns may present challenges to device makers and service providers, those well-positioned on these fronts can also score a true advantage.

    The future of integrated health management

    Consumers’ health needs are complex and multi-faceted. The demand for weight management continues to soar as obesity rates reach new highs. The importance of mental health is ever more top of mind in a high-stress world. An aging population is driving the rise of chronic conditions that require constant management.

    Current digital health solutions tend to be lifestyle focused and track fitness, diet, sleep and stress separately. The progression of the industry, technology and consumer demand should propel the emergence of integrated solutions that synthesize various types of data (both medical and lifestyle) from multiple sources for holistic health management. For instance, if your fitness band knows that you had a poor night’s sleep, it may suggest that a heavy dinner the night before was to blame and recommend lighter meals or taking a walk after dinner to remedy the situation.

    In summary, mobile health is a space of exciting opportunities, but also one evolving with growing competition and raised expectations. To fully capitalize on this market, it’s important to stay ahead of the curve and on top of emerging needs. In particular, personalization, security and integration will become more of an industry mandate than they have in the past.

    Veronica Chen is a Vice President at GfK Consumer Life. To share your thoughts, please email veronica.chen@gfk.com or leave a comment below.

    [1] GfK’s proprietary Leading Edge Consumers (LEC) segmentation identifies consumers most likely to be early adopters and influencers in a given category.

  • Tech Trends 2017
    • 03/01/17
    • Connected Consumer
    • Global
    • English

    Tech Trends 2017

    Wearables, mobile payments, smart homes or augmented reality, all make the list in this year’s ultimate Tech Trends guide. Watch our video.

  • Five Tech Trends you can’t afford to ignore in 2017
    • 03/01/17
    • Connected Consumer
    • Tech Trends
    • Global
    • English

    Five Tech Trends you can’t afford to ignore in 2017

    The pace of change driven by new technologies never slows. For our latest thinking on how five key trends will impact Connected Consumers now and next, explore our full Tech Trends 2017 report

  • Tech Trends 2017 - Virtual and augmented reality
    • 03/01/17
    • Connected Consumer
    • Tech Trends
    • Global
    • English

    Tech Trends 2017 - Virtual and augmented reality

    2017 is set to be a turning point for virtual reality (VR). Download our infographic and get key facts why 2017 will be the prime time for virtual and augmented reality.

  • Tech Trends 2017 - Wearables
    • 03/01/17
    • Connected Consumer
    • Tech Trends
    • Global
    • English

    Tech Trends 2017 - Wearables

    Manufacturers and retailers need to understand real-life wearable users to increase appeal. Download our infographic and find out where the market for wearables is headed in 2017.

  • Tech Trends 2017 - Mobile payments
    • 03/01/17
    • Connected Consumer
    • Tech Trends
    • Global
    • English

    Tech Trends 2017 - Mobile payments

    Consumers are ready for a compelling mobile payment experience - and less loyal than ever before! Download our infographic and get the latest trends.

  • Tech Trends 2017 - Autonomous vehicles
    • 03/01/17
    • Connected Consumer
    • Tech Trends
    • Global
    • English

    Tech Trends 2017 - Autonomous vehicles

    The road ahead for autonomous cars is long and winding. Download our infographic and explore the four key challenges to achieving mass market take-up.

  • Tech Trends 2017 - Smart home
    • 03/01/17
    • Connected Consumer
    • Tech Trends
    • Global
    • English

    Tech Trends 2017 - Smart home

    In 2017, the hype about the fully connected smart home continues. Download our infographic and explore the top three reasons older Millennials monitor/control a device in their home.

  • GfK at eyeforpharma: exploring customer engagement
    • 02/24/17
    • Health
    • Connected Consumer
    • Global
    • English

    03/14/17 - 03/16/17
    GfK at eyeforpharma: exploring customer engagement

    Meet with GfK at eyeforpharma Barcelona 2017, the largest commercial pharma meeting of 1000+ industry leaders.

    • 02/24/17
    • Health
    • Consumer Goods
    • Connected Consumer
    • Global
    • English

    Don’t call it a comeback: What health means to consumers today

    As we get busier and more distracted every day, key priorities like health often fall to the wayside.  But interestingly, health and fitness (defined as “making an effort to be in good physical and mental shape”) is a rising value globally; currently, it’s #12 on a list of 50 personal values tracked by GfK Consumer Life, up four ranks since 2011.  And nearly half (48%) of Americans believe that their eating habits, diet and overall health are better than their parents were at their age, a 6-point jump from 2012.

    After years of being back-burnered by the Great Recession, people finally feel ready to take a more active role in their own wellness.  But the return of health brings new questions: what does health mean to today’s consumer?

    Mind + body matters

    Most (69%) Americans agree that a key aspect of good health is “having a positive, optimistic state of mind and outlook on life” – #4 on a list of 12 possible health descriptors.  As new outlooks on health emerge, this is a critical one.  No longer are people consumed just with the number on their scale or the size of their jeans – they need to feel good, not just look good.  This outlook is more pronounced among those who are 60+, perhaps due to enhanced expectations for a longer, happier life.

    New nuances to fitness

    Almost six in ten (58%) Americans believe that “being physically fit” is included in their definition of “good health” – but it’s a bit more complex than that.  Other dimensions of physical fitness are actually ranked higher on this list, including the ability to do daily activities without obstacles (78%) and avoiding obesity (62%).  This heightened awareness of the impacts of fitness are evident in the top physical concerns Americans share about aging – gaining weight (34%) and loss of mobility (34%) are among the top five items on this list.

    With that in mind, it may come as no surprise that nearly two in three (65%) Americans exercise to keep fit weekly or more often; this habit is up six points since 2012.  And one in three (32%) admit that physical movement helps them treat health conditions they have.

    “Whole person” customization

    The marketplace for health and wellness solutions has expanded in recent years to include many more players.  Tech companies are competing with pharmaceutical leaders, and startups are often able to deliver solutions faster and more efficiently than more established brands.

    This is good news for the consumer.  Not only are there more products and services to choose from, the ability to personalize one’s wellness regimen has accelerated tremendously.  There’s a combination of solutions for everyone, whether it’s aging consumers who are focused on declining mobility and memory, younger individuals who care strongly about fitness, or the affluent audience drawn to more preventative health solutions.

    With wellness finally back on the front burner for consumers around the world and new spaces for a variety of companies to play a role, discussion of what “health” is will continue to grow – opening doors to new ideas on how to live healthfully.

    Rachel Bonsignore is a Senior Consultant for GfK Consumer Life.  She can be reached at rachel.bonsignore@gfk.com.

  • Vehicle features: Latest driver tech ‘very important’ to 1 in 3 people across 17 countries
    • 02/24/17
    • Technology
    • Automotive
    • Market Opportunities and Innovation
    • Trends and Forecasting
    • Global Study
    • Consumer Life
    • Connected Consumer
    • Connected car
    • Global Consumer Values
    • Global
    • English

    Vehicle features: Latest driver tech ‘very important’ to 1 in 3 people across 17 countries

    GfK, has released findings showing which vehicle features, from a given list, people see as being ‘very important’ in a vehicle. 

  • Global study: vehicle features
    • 02/22/17
    • Global Study
    • Connected Consumer
    • Global
    • English

    Global study: vehicle features

    Which features come top as ‘very important’ for a vehicle to have, according to consumers? What about latest vehicle technology? Download our global study and get the answer!

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